Privacy Policy | Verdanta Senior Care Bangkok

1. Introduction

Verdanta ("we", "us", "our") operates a senior residential care facility at 153 Rama II Road, Soi 50, Bang Khun Thian, Bangkok 10150, Thailand. We are committed to protecting the personal data of our residents, their families, and users of our website in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and the rights available to you. Questions regarding this policy may be directed to [email protected].

2. Personal Data We Collect

2.1 Website enquiries and contact forms

When you submit an enquiry through our website, we collect your name, email address, and any telephone number or message content you choose to provide.

2.2 Residents and families

For individuals joining Verdanta as residents or using our Family Transition Support service, we collect more detailed information including:

Full name, date of birth, nationality, and identification details
Medical history, current conditions, medications, and physician information
Dietary requirements and personal preferences
Emergency contact information and family relationship details
Financial information relevant to service agreements

2.3 Cookies and website analytics

Our website uses cookies to understand how visitors use the site. Please see our Cookie Policy for full details.

2.4 Retention periods

Website enquiry data is held for up to 24 months. Resident and family records are retained for a minimum of 7 years following the end of care, in accordance with Thai healthcare regulations.

3. How We Use Personal Data

To respond to enquiries and provide information about our services
To develop and manage individual care plans for residents
To coordinate with medical professionals involved in a resident's care
To communicate with family members and authorised contacts
To meet our legal and regulatory obligations under Thai law
To improve our website and service delivery through aggregated analytics

We do not use personal data for marketing purposes without explicit consent, and we do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following lawful bases under the PDPA:

Contract: Processing necessary to deliver the care services agreed with a resident or family
Legitimate interests: Responding to website enquiries and maintaining appropriate business records
Legal obligation: Compliance with Thai healthcare and data protection regulations
Consent: For optional communications such as newsletters or marketing, where separately obtained
Vital interests: In emergency situations where a resident's health or safety requires urgent action

5. Data Sharing

We may share personal data with the following parties where necessary:

Physicians, specialists, and other healthcare providers involved in a resident's care
Regulatory bodies such as the Ministry of Public Health, where required
Website analytics providers (on an anonymised or aggregated basis where possible)
Professional advisors such as legal counsel, where necessary

We do not transfer personal data outside Thailand except where required to do so by law or with explicit consent.

6. Data Security

Verdanta employs appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Physical records are stored in secure, access-controlled environments. Digital records are held on password-protected systems accessible only to authorised staff. We conduct annual reviews of our security practices.

In the event of a personal data breach likely to affect your rights, we will notify you and, where required, the relevant supervisory authority within the timeframes set out under the PDPA.

7. Cookies

We use essential, analytics, and preference cookies on our website. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To request correction of inaccurate or incomplete data
Right to erasure: To request deletion of your data in certain circumstances
Right to data portability: To receive your data in a structured format where technically feasible
Right to object: To object to processing based on legitimate interests
Right to withdraw consent: Where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee.

9. Children's Privacy

Our services are directed at adults (18 years and older) and their families. We do not knowingly collect personal data from individuals under 18. If we become aware that data from a minor has been received without appropriate consent, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to external sites. Verdanta is not responsible for the privacy practices of third-party websites and encourages users to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

12. Contact

For questions, concerns, or to exercise your data rights:

Email: [email protected]
Address: 153 Rama II Road, Soi 50, Bang Khun Thian, Bangkok 10150, Thailand
Phone: +66 2 894 3762